Intergrate with MSCRM is not working

[smokez]

Hi, Guys

Please help me on this:
IP Office 406 V2 (V4.0.5), Avaya MS CRM 3.0.35

Server Intergration Componets has been loaded on MSCRM Server, as same as Client software to Client PC, from Client PC, Avaya MS CRM Intergration started and login OK, but the dial button doesn't appear at CRM and incoming pop up CRM doesn't work either.


Here is the modification has been done at isv.config.xml


<Entity name="contact">
- <ToolBar ValidForCreate="0" ValidForUpdate="1">
<Button Title="Dial" ToolTip="Dial a number using Avaya IP Office" Icon="/AvCRMRes/Avmos_16_15697.gif" Url="/AvCRMRes/AvDial.htm" PassParams="1" WinParams="help:no;status:no;dialogHeight:300px;dialogWidth:400px" WinMode="1" Client="Web" />
<ToolBarSpacer />
</ToolBar>
</Entity>
- <Entity name="lead">
- <ToolBar ValidForCreate="0" ValidForUpdate="1">
<Button Title="Dial" ToolTip="Dial a number using Avaya IP Office" Icon="/AvCRMRes/Avmos_16_15697.gif" Url="/AvCRMRes/AvDial.htm" PassParams="1" WinParams="help:no;status:no;dialogHeight:300px;dialogWidth:400px" WinMode="1" Client="Web" />
<ToolBarSpacer />
</ToolBar>
</Entity>
<Entity name="opportunity" />
<Entity name="list" />
<Entity name="campaign" />
<Entity name="campaignactivity" />
<Entity name="campaignresponse" />
<Entity name="incident" />
- <!-- Case
-->
<Entity name="quote" />
<Entity name="salesorder" />
- <!-- Order
-->
<Entity name="invoice" />
- <!-- Custom Entities
-->
- <!-- <Entity name="myEntity"/>
-->
- <!-- End Custom Entities
-->
- <Entity name="phonecall">
- <ToolBar ValidForCreate="0" ValidForUpdate="1">
<Button Title="Dial" ToolTip="Dial a number using Avaya IP Office" Icon="/AvCRMRes/Avmos_16_15697.gif" Url="/AvCRMRes/AvDial.htm" PassParams="1" WinParams="help:no;status:no;dialogHeight:300px;dialogWidth:400px" WinMode="1" Client="Web" />
<ToolBarSpacer />
</ToolBar>
</Entity>


Also the port has been chaged to 5555 at Client AvayaMSCRMEx.exe.config

Cheers