Intergrate Outcalling with Contacts in Outlook

[20ver]

I was just handed a little question by the owner of my company. In Outlook (2000 client, 5.5 server)there is a button in Contacts by the business phone number. If you click on this button it is very easy to setup to have your modem call the number. However, not everyone here has a modem, plus there is no phones hooked to people modems. Here is what I would like to have happen.

Click on the button in contacts and have the G3 call the number and ring your phone. Sort of like Message Manager (You click on the message, your phone rings and you hear your VM). Some of our programmers are working on tying Outlook contacts into Goldmine and web basing this for our sales people. This would allow the sales person to look at a note in Goldmine and click on the contact and bam they are calling that person. I hope this makes sense when you read it.

Anybody ever done anything like this? Or any idea on where to start. At a previous job we did a few things like this but we were running Cisco Avvid, it seemed to be a lot easier. Or maybe I just understood it better.

Thanks,
Ryan

P.S.
G3 SI 9.1 or 9.2
Intuity Audix 5.1
Message Manager 4.6
Outlook 2000 desktop
Outlook 5.5 server.

 

[Armo2]

Hi,

You can do this with IP Softphones, it's not that tricky. However, you maybe better off looking at a T-Server which will give you loads of other functionallity and is pretty straightforwad for your developers to use.

Hope this helps,

Chris

 

[amoisant]

Our company did this with the help of Maximizer, you might want to check them out and see if they can help