Intercept

[TechInter]

Hi all,

When I call the AA through a external trunk and I dial a bad number Ex: 11 (I don't have ext who starts with 1), the voicemail transfert to option 1 (transfert only mailboxe 1). It's possible to have greeting who informs that's a bad number et the call return to the AA ? I have checked the intercept form, but that doesn't work.

3300 ver 8.0.5.12

Thanks for your help

 

[LoopyLou]

Internal voicemail?

 

[M1tel]

Restrict numbers beginning with 1 in the vmail

 

[TechInter]

Not working with the restrict numbers, because de mailboxe 1 is programmed.

LoopyLou, yes is embedded voicemail

Another suggestion ?

 

[kwbMitel]

Replace the user?

;-)

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[TechInter]

The user ... option 1 ?

 

[paterson]

Have you tried disabling the "Allow transfer to any number" feature? Not sure if it will work, but worth a try.

Be aware that this means that if a caller is in the voicemail and want to call a valid extension that does not have a mailbox, such as a conference room or lunch room, then it will not work.



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What if I don't want to put a signature on my posts?

 

[kwbMitel]

No, my comment was to indicate that the voicemail will do this no matter what. the solution is to replace the person dialing incorrectly. Sorry if the joke misfired.

You could try using a menu node instead of single digit mailboxes but that comes with other issues (such as accessing the corporate directory being more difficult)

With single digit mailboxes and users dialing incorrectly you get what you get.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[TechInter]

Paterson, Yes I have try it, the "Allow transfer to any number" feature and doesn't work ...

KWB, yes I understand now ... You are right !! The solution is to replace the person !! lol But you know the requests of the customers! As so when it's not possible, it's the fault of the manufacturer ...

Thanks for your support