Intercept Treatment question

[cmcshane]

if this feature is not set to Attd should calls still be sent to the Attendent if mishandled?

 

[Ronster]

If a call comes into a DDI that is not defined then the caller will get busytone unless there is something defined in the Intercept Treatment field of system-parameters.

The other option is to play an announcement instead of routing to attd.

Ronster
"I always arrive late at the office, but I make up for it by leaving early."

 

[cmcshane]

thannks Ronster
okay, so what if the DDI is defined, calls are handled by it, sent to an IVR and then end up at attendant when they should be routed to skill....

 

[Ronster]

I would check the call routing on the IVR. Maybe it is routed to the attendant extension number. What is shown on the attd console when they get the calls from the IVR? Is there a VDN number?


Ronster
"I always arrive late at the office, but I make up for it by leaving early."