Intercept Busy ?

[teleone]

Good Morning,

While looking at "List Measurements Call-Rate Voice", I noted that during the last hour I had 13 Intercept Busy Voice calls.

I find nothing in the CDR to indicate which resource was too busy to accept new calls. Where or how do I find this information.

My system is all DID and POTS, no PRI yet.

Thanks,
teleone

 

[netcon1]

The primary purpose of these reports is to identify system-level peak calling
activity and the hour the activity occurred. Typically, the busiest hour for peak
calling activity (such as, the 9:00 AM hour in this example) is the same as the
peak hour for all trunk groups, which is identified on the Trunk Group
Measurements report. However, conditions could be such that the two reports
indicate different hours.
NOTE:
The call summary report, described next, lists the number of completed calls
for the last 24 hours. Therefore, if you compare the Call Rate Measurement
reports with the Call Summary Report you should see some of the same
information.

Table 3-8. Call Rate Measurements Report
Field Description
Hour Measurement Hour.
The starting time (using 24-hour clock)
of the hour during which the data was recorded.

NOTE:
A pair of asterisks in the minute portion of the
measurement hour indicates the switch time was
changed during the measurements interval (for
example, 10**).

# Compl Number of Calls Completed.
The number of calls completed,
or answered (including incoming, outgoing, and intercom),
during the listed hour.

Busy Int.
Busy Interval. The second interval within
the listed hour that had the most calls completed. There are
one hundred second intervals in a 1 hour period.

# Busy Int.
Calls Compl
Number of Busy Interval Calls Completed. The number of
calls completed in the listed busy interval.

NOTE:
All originated calls except those directed to an
announcement or those generated by maintenance are
counted. For example, a facility access test call is not
counted as a completed call. Wideband calls count as
a single call.

Busiest Hour:
For peak listings, this row identifies the busiest hour for
today’s and yesterday’s peak hour. This is the hour with the
largest number of completed calls.

Busiest Interval:
For peak listings, this row identifies the hour with the busiest
second interval for today and yesterday. The hour
containing the busiest second interval is not necessarily
the same hour as the one reported as the busiest complete
hour of the 24-hour period.

Are you sure you are reading that right.
above is the documentation for this measurement form.
I hope it looks right when posted.

Hope it helps

Netcon1
(Mark If Useful!!!)