How do you know if its getting close to capacity..?
I am about to reconfigure some ACD groups to have agents split across LIMs 5&6 and to have backup ACD groups. Since Agents and Groups are in the same LIM currently, I was concerned that extra signalling might be a problem. Incoming is on 2 ISDN-30 links (one in each LIM).
PCM Links are on 43 packet signal length…
[tt]
ilssp
rint=load;
SIDE-A SIDE-A SIDE-B SIDE-B A->B A->B
BPOS GSMULT GSMULT LIM SENT SIG SENT MAX DATE TIME
005-0-00 0-12 0-01 1 55 1629 060606 16:16
0-07 3 1 251 060522 13:22
0-15 6 144 838 060424 09:04
0-19 8 0 123 060424 14:18
005-1-00 0-14 0-04 2 20 275 060511 09:55
0-10 4 53 459 060424 10:20
0-17 7 1 7 930101 00:01
0-21 9 20 91 060425 15:43
006-0-00 0-15 0-00 1 28 1218 060606 16:16
0-06 3 1 172 060504 15:42
0-12 5 121 625 060512 14:05
0-19 8 1 122 060420 13:57
006-1-00 0-16 0-03 2 10 208 060424 13:16
0-09 4 80 257 060420 11:02
0-17 7 1 24 060418 12:51
0-21 9 1 97 060522 14:36
BPOS BOARD/BRDID PRODUCT NUMBER REVISION STATUS ADD
005-0-00 GJUL4 ROF1375393/1 R8A
005-1-00 GJUL4 ROF1375393/1 R8A
006-0-00 GJUL4 ROF1375393/1 R8A
006-1-00 36 CAA1122688 R8A
[/tt]
Regards
Isinor
I am about to reconfigure some ACD groups to have agents split across LIMs 5&6 and to have backup ACD groups. Since Agents and Groups are in the same LIM currently, I was concerned that extra signalling might be a problem. Incoming is on 2 ISDN-30 links (one in each LIM).
PCM Links are on 43 packet signal length…
[tt]
ilssp
SIDE-A SIDE-A SIDE-B SIDE-B A->B A->B
BPOS GSMULT GSMULT LIM SENT SIG SENT MAX DATE TIME
005-0-00 0-12 0-01 1 55 1629 060606 16:16
0-07 3 1 251 060522 13:22
0-15 6 144 838 060424 09:04
0-19 8 0 123 060424 14:18
005-1-00 0-14 0-04 2 20 275 060511 09:55
0-10 4 53 459 060424 10:20
0-17 7 1 7 930101 00:01
0-21 9 20 91 060425 15:43
006-0-00 0-15 0-00 1 28 1218 060606 16:16
0-06 3 1 172 060504 15:42
0-12 5 121 625 060512 14:05
0-19 8 1 122 060420 13:57
006-1-00 0-16 0-03 2 10 208 060424 13:16
0-09 4 80 257 060420 11:02
0-17 7 1 24 060418 12:51
0-21 9 1 97 060522 14:36
BPOS BOARD/BRDID PRODUCT NUMBER REVISION STATUS ADD
005-0-00 GJUL4 ROF1375393/1 R8A
005-1-00 GJUL4 ROF1375393/1 R8A
006-0-00 GJUL4 ROF1375393/1 R8A
006-1-00 36 CAA1122688 R8A
[/tt]
Regards
Isinor