intellisync cannot be accessed. desktopmgr.exe has generated errors 1

[nlm9802]

getting the following message when intellisync is accessed on a xp machine with outlook 2003:
desktopmgr.exe has generated errors and will be closed by windows.
tried resetting the blackberry to factory settings, removed the blackberry software and registry keys that remained, then reinstalled latest version 3.62. Same problem. When you plug it into the cradle it connects to the desktop and updates date/time, but cannot access intellisync.
this is a tmobile 6710

 

[hayes47]

Do you have SP2 on this box? If so try this link.

http://www.blackberry.com/knowledge...XP_Service_Pack_2.html?nodeid=722834&vernum=5

If not running SP2 there may be a pathing issue. Add the path to your email program folder in the path statement in the environment variables.

 

[ZaSter]

Had same problem when I updated my XP machine to Office 2003. I solved the problem by removing the BlackBerry Desktop Monitor s/w via the "Control Panel" "Add/Remove Software" and installing the update of that s/w, BlackBerry Desktop Manager version 3.6.2.9. That solved the problem.

 

[ZaSter]

Sorry. That should have said "removing the BlackBerry Desktop Manager".

It seems the older version of the software is not compatible with Outlook 2003.