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Intelligent Contact Center question

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DigitelD

DigitelD

Vendor
Mar 21, 2006
2,014
US
We have a customer looking at Intelligent Contact Center with RCC. Can an agent who is logged in take a call that is not coming through the skillset? For example, they want some agents to have DID lines as well.

SHK Certified (School of Hard Knocks)
 
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