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Integrate ICM with Verint recorder

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cordas

cordas

Technical User
Mar 22, 2007
13
PT
Hi all,

I need to integrate the ICM (version 5) with the Verint Impact 360 recording.
What do I need to create in the ICM to send info about number of agents logged and other info to the Verint software?

Does this work with CTI?

Regards,

Rui Cordeiro
 
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