Hi.
I'm using Windows XP, and am having problems installing any software that uses InstallShield. When it starts preparing InstallShield, before the task bar moves, an error comes up which says "Error extracting support files: the specified module could not be found". I looked around on the internet and on microsoft's website about this and found many articles, all of which had the same list of troubleshooting methods on them. None of which work. I got the list from and have tried almost everything on it. Installshield is a version higher than 6.
Just to run through this list and let you know what I haven't and have tried.
1. I am the administrator of my machine.
2. Nope, no setups right in a row.
3. checked, and lkernal isn't there.
4. cleaned my temp dir and it still didn't work.
5. you can't rerun the setup because when you try to, it tries to install it with installshield. gee, that makes sense. install the bugfix with the broken software. nice.
6. you can't install IE 5 anymore because IE 6 is out, and you aren't allowed to move backwards, the installation won't allow it. I tried to reinstall 6, but it wouldn't let me do that either. (anyone know how to remove IE from the computer, I'll try that next, but can't get it to actually leave.)
7. i didn't check this, because it seemed highly unlikely, given i am the only user of my machine and certainly haven't removed any permissions for myself.
8. searched, and i have one.
9. windows XP, so nope.
10. Same this at #5, it tries to use installshield to install it.
11. can't find the screen or tab they refer to.
12 and 13. i'm not to the point of messing with my reg yet.
Sorry this is so long, I figure the more details I give, the more hopeful I can be that someone will help me! So if anyway doesn't mind, or has fixed this on their computer, I would love to get it fixed. Not being able to install programs is very frustrating.
I'm using Windows XP, and am having problems installing any software that uses InstallShield. When it starts preparing InstallShield, before the task bar moves, an error comes up which says "Error extracting support files: the specified module could not be found". I looked around on the internet and on microsoft's website about this and found many articles, all of which had the same list of troubleshooting methods on them. None of which work. I got the list from and have tried almost everything on it. Installshield is a version higher than 6.
Just to run through this list and let you know what I haven't and have tried.
1. I am the administrator of my machine.
2. Nope, no setups right in a row.
3. checked, and lkernal isn't there.
4. cleaned my temp dir and it still didn't work.
5. you can't rerun the setup because when you try to, it tries to install it with installshield. gee, that makes sense. install the bugfix with the broken software. nice.
6. you can't install IE 5 anymore because IE 6 is out, and you aren't allowed to move backwards, the installation won't allow it. I tried to reinstall 6, but it wouldn't let me do that either. (anyone know how to remove IE from the computer, I'll try that next, but can't get it to actually leave.)
7. i didn't check this, because it seemed highly unlikely, given i am the only user of my machine and certainly haven't removed any permissions for myself.
8. searched, and i have one.
9. windows XP, so nope.
10. Same this at #5, it tries to use installshield to install it.
11. can't find the screen or tab they refer to.
12 and 13. i'm not to the point of messing with my reg yet.
Sorry this is so long, I figure the more details I give, the more hopeful I can be that someone will help me! So if anyway doesn't mind, or has fixed this on their computer, I would love to get it fixed. Not being able to install programs is very frustrating.
