Installing Web Interface 2.1 error 1720

[zwets]

Hallo,
When installing Web Interface 2.1 on a clean Windows 2000 server with SP3 we get the following error:

Error 1720 There is a problem with the windows installer package. A script required for this install to complete could not be run. Contact you support personel or package vendor.

We also tried it on a Windows 2000 server with SP4 and we get the same error.

Any idea? IIS is running.

 

[mjbrown]

We had the same issue...this fixed it!! (from Citrix site)

The IWAM account or newly created CTX_NFUSE_ADMIN account does not have Access this computer from the network rights (line 314). If neither of the NETWORK or AUTHENTICATED USERS built-in groups has the Access this computer from the network user right assigned to them, then the NFuse installer is not able to assign the CTX_NFUSE_ADMIN account as the owner of the NFuseAdmin COM application. If the CTX_NFUSE_ADMIN account already exists, assign it to the policy. Otherwise, assign at least the NETWORK built-in group.

Mike Brown