Installing NBU 4.5 Client on Win2K with no drive C:

[IainT]

I am trying to install the NBU 4.5 client on a Win2K server - unfortunately, this server does not have a drive C: - the company that set it up created it with the system volume on drive E:, and a data volume on drive G:.

When I try to install the software, after answering all the setup questions (including specifying the installation directory as "E:\Program Files\Veritas", which is the location setup defaulted to), the setup program goes straight to the "Successful Setup Complete" screen, without having done anything. No files written, no service installed. I tried creating the Veritas folder myself, but setup actually removed the folder!

Does anyone know of a way around this? (Not including rebuilding the server with sensible drive letters - I've already been told that this is not going to happen!)

 

[PGPhantom]

I am not sure why you are having a problem? We have numerous Citrix servers with X and Y as the drive letters and the install is just fine. Do you have the necessary Administrator permissions on the server?

 

[comtec17]

I have ran into this problem in the past and it is due to not having permissions to install to that location.

 

[IainT]

Thanks for the help guys, but I have "full control" permission over the destination folder, and am also the owner of the folder. I have had no problem like this on any previous server - the only similar problem I've had was on this same server when installing Backup Exec. We had to create a "false admin share" on drive E: called "c$" for BE to work - however, the at least the program installed!

Any other ideas...?

 

[PGPhantom]

Has the registry been locked down using C2 Config or any such tool? The only reason you could not install is security related. Can you sign on as "The" local administrator and run the install?

 

[IainT]

Thanks again - the responses are much appreciated. There are no extra restrictions on the registry, and I have now tried to install as both a Domain Admin & the local administrator. Getting frustrated now!

 

[PGPhantom]

In the registry - Is there an existing HKLM\Software\Veritas key? Can you reboot the server? After rebooting, can you try the install again? Are you installing from CD or from the network? What version of IE do you have? What SP level is W2K at? Run dcomcnfg and ckeck the default access and default launch permissions. They should contain at least "local Administrators", "Interactive" and "System". If you do not check this ahead of time you may get misleading messages about errors with temp files and a number of other problems.

 

[comtec17]

Are you using an FP or MP?

 

[IainT]

There is an existing HKLM\Software\veritas key - it contains various keys for Backup Exec, and one for NetBackup, which only has the sub-key CurrentVersion - this contains the value "Install Type", which is set to Not Installed.

I'm going to try to schedule a reboot tonight (it's unfortunately a 24-7 box) - I'm hoping that will actually help. IE is 5.0, Win2K is SP4. DCOM defaults are fine. I'm installing the base version of NBU.

 

[PGPhantom]

IE 5.0 is an issue - It needs to be 5.5 SP1 or higher because of DCOM. Upgrade your IE.

 

[IainT]

A reboot didn't help unforunately. I will try to upgrade IE, although I can't see why this would stop the software from installing - I can see it not working properly once installed, but stopping actual installation?

Anyway, thanks for your help everyone.

 

[PGPhantom]

A prerequisite is IE 5.5 because of DCOM and a few other key files Veritas utilizes int he NT world - It makes all the difference for the install.