Have a user who has insert autotext box in the Header and footer window greyed out. She is using office97 - and we have tried a reinstall with no effect. Is this a reg key setting? any ideas?
Have you checked that a template that contains autotext (or contains autotext formatted to any required styles) is selected in the AutoCorrect dialog box\AutoText tab?
Go to Insert\Autotext\Autotext
Check that the Look in field near the bottom of the dialog box reads: All Active Templates
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