insane 100d

[Spookytooth]

Hello all, I'm having a problem with a customer who has a pri. A couple of times an hour for a period of five minutes or so they are getting fast busy on their inbound calls. The span is showing clean and the protocal has been confirmed as custom to a 5ess. We were showing errors against the board and these two codes in the log

A Last 99 System Errors:

A Message ss/pp Cnt First Last Code
A COMMAND BUFFER FULL 06/00 - - 02/07 10:42:26 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 10:50:08 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 10:50:08 000E
A NO LOOP CURRENT 02/13 - - 02/07 11:05:09 840B
A INVALID SANITY RESPONSE 06/00 - - 02/07 11:09:46 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 11:09:46 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 11:31:58 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 11:31:58 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 11:32:26 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 11:32:26 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 11:51:07 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 11:51:07 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 14:49:32 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 14:49:32 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 15:40:44 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 15:40:44 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 15:41:26 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 15:41:26 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 15:57:05 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 15:57:05 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 16:24:54 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 16:24:54 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 16:28:53 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 16:28:53 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 17:02:34 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 17:02:34 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 17:11:13 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 17:11:13 000E
A INVALID SANITY RESPONSE 06/00 - - 02/03 19:24:15 7804
A COMMAND BUFFER FULL 06/00 - - 02/03 19:24:15 000E
A INVALID SANITY RESPONSE 06/00 - - 02/04 16:11:20 7804
A COMMAND BUFFER FULL 06/00 - - 02/04 16:11:20 000E
A POWER UP COLD START 01/00 - - 02/04 16:17:05 0016
A PRI D-CHNL INOPERATIVE 06/00 - - 02/04 16:17:22 7003
A INVALID SANITY RESPONSE 06/00 - - 02/04 18:00:49 7804
A COMMAND BUFFER FULL 06/00 - - 02/04 18:00:49 000E
A INVALID SANITY RESPONSE 06/00 - - 02/04 20:56:32 7804
A COMMAND BUFFER FULL 06/00 - - 02/04 20:56:32 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 07:39:58 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 07:39:58 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 07:53:58 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 07:53:58 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 09:06:35 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 09:06:35 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 09:21:46 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 09:21:46 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 09:38:36 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 09:38:36 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 09:39:04 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 09:39:04 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 10:01:58 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 10:01:58 000E
A ERROR LOG


A INVALID SANITY RESPONSE 06/00 - - 02/06 10:07:34 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 10:07:34 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 10:34:55 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 10:34:55 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 10:41:55 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 10:41:55 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 11:01:32 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 11:01:32 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 11:12:32 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 11:12:32 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 11:36:50 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 11:36:50 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 11:53:54 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 11:53:54 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 12:01:22 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 12:01:22 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 12:09:19 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 12:09:19 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 13:18:55 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 13:18:55 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 13:51:38 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 13:51:38 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 14:34:37 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 14:34:37 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 15:10:07 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 15:10:07 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 15:33:01 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 15:33:01 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 17:17:41 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 17:17:41 000E
A INVALID SANITY RESPONSE 06/00 - - 02/06 18:55:43 7804
A COMMAND BUFFER FULL 06/00 - - 02/06 18:55:43 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 08:50:02 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 08:50:02 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 08:57:03 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 08:57:03 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 09:06:10 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 09:06:10 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 09:19:15 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 09:19:15 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 09:27:12 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 09:27:12 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 10:24:40 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 10:24:40 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 10:42:11 7804
A COMMAND BUFFER FULL 06/00 - - 02/07 10:42:11 000E
A INVALID SANITY RESPONSE 06/00 - - 02/07 10:42:26 7804

A Permanent Errors:

A Message ss/pp Cnt First Last Code

A Transient Errors:

A Message ss/pp Cnt First Last Code
A ERROR LOG


A INVALID SANITY RESPONSE 06/00 243 02/23 18:28:04 02/07 11:51:07 7804
A COMMAND BUFFER FULL 06/00 219 02/23 18:28:04 02/07 11:51:07 000E
A BOARD RENUMBER 00/00 002 02/23 18:39:06 04/30 07:17:51 5802
A POWER UP COLD START 01/00 001 02/04 16:17:05 02/04 16:17:05 0016
A NO LOOP CURRENT 02/13 001 02/07 11:05:09 02/07 11:05:09 840B

I replaced the 100d board on the 4th and the errors and the busies came right back. Anyone have any thoughts? Thanks in advance

 

[phonesrus]

000E COMMAND BUFFER FULL: If problem persists, check processor
and module.

7804 INVALID SANITY
RESPONSE:
Sanity test received invalid
responses; applies only to
modules with extension jacks.
or
The MERLIN Messaging System
(M1000) software was upgraded.
Reset board. If problem persists,
check module.
If the M1000 was upgraded, no
action is required.

Above is error codes from manual, the second makes me think the system believes a station board is in the slot 06 (second cabinet 1st board). What slot is the PRI board in? What type of board? Any 016 boards (possible issue)
Do an inventory of the system, and then a board renumber, the log shows one 10 months ago. When was the PRI installed and when did it start having issues?

 

[Spookytooth]

Thanks phone for the response. The PRI is in slot six and it started having problems about a month ago. It's been installed for almost five years. I did a board renumber late on the seventh to no avail. I'm almost inclined to try replacing the processor.



Slot # 0: CKE5 CPU (HW 2 R1.5 V6)
Serial Number Not Available
Slot # 1: 412 LS-TDL (HW01 FW02 APP08)
Serial Number 00DR07009476

Slot # 2: 412 LS-TDL (HW01 FW02 APP08)
Serial Number 00DR07009204

Slot # 3: 024 TDL (HW02 FW02 APP08)
Serial Number 00DR03012614

Slot # 4: 024 TDL (HW02 FW02 APP08)
Serial Number 00DR03012633

Slot # 5: 016 TRR (HW50 FW12 APP21)
Serial Number Not Available
Slot # 6: 100D-U (HW 0A FW91 APP23)
Serial Number Not Available

Slot # 7: 024 TDL (HW02 FW02 APP0B)
Serial Number 01DR12000265

Thanks

 

[merlinman]

What is the 617 Number on that 100-D Module?

is it a 617N15, by chance?

 

[Spookytooth]

thats just what it is, the 617N15a

 

[merlinman]

You may get away with moving it to the RIGHT of the 016 T&R Mod.

I would suggest moving it to SLOT 3, and then doing a board renumber.

This WILL MOST LIKELY cause PROGRAMMING ISSUES that you will have to just MUDDLE THROUGH.

There is a compatibility issue between the 617N15 & the 016 T&R when the 016 is to the right of the 100D.

So, DO A PRINT ALL, so you will know what to reprogram where, and GOOD LUCK!