Innovation InnCharge Can't connect to the Call Accounting Server?

[jjohnston7]

I have an Innovation InnCharge Call Accounting program. Calls are being logged and posting to guest rooms, however when I try and launch the InnCharge program on the innovation server (it also runs our voicemail), it says "cannot connect to Call Accounting Server. However, I believe the server I am on IS the call accounting server... Any ideas on where I can start to look?

 

[LoopyLou]

Not that familiar with the Innovations VM. Can you have both running on the same server? If you can should you be launching the InnCharge program on the main server? Have seen other software where you need to run a client off a separate PC to access the server. Again not that familiar with the Innovations. Maybe should since Mitel bought them.

You can't duct tape stupid.