Inherited some IP Office systems during a merger... Trying to save sanity :) 1

[VERTROB]

We have inherited some IP Office v2 systems during a merger. These were in place and operating at the time of takeover. We know that unfortunately we will have to default these to get the passwords reset and all to be accessible. In the past, when they were reset I was told by a colleague that they lose the licensing programmed in them. As we have no programming or any access to them now, and no documentation on them, we are left with little other option. Is there a way to get the licensing that is on these units??? We are predominately a Cisco shop however with recent issues we have had with that system we are also considering switching over to another system, however, cost and experience will give the final answer.

The inherited system information is as follows:

IPO UNIT#1 / 1 VCM32 v2 / UNIT SER:15WZ434002C4 / FKSN 1399561037 * is a secondary site server / VCM only it appears
IPO UNIT#2 / 1 VCM32 v2+PRI 2U+PHONE8 / UNIT SER:15WZ384000CW / FKSN 1390840616 * appears to be a Master Server of some type
IPO UNIT#3 / 1 VCM32 v2 / UNIT SER:15WZ434002A1 / FKSN 1405741038 * is a secondary site server / VCM only it appears

I have tried to call several dealers in my area to no avail. Any help would be appreciated. Thanks!

 

[AACon]

You can do a DTE password reset using a serial cable to wipe out the security settings. It will not affect the configuration.

Reset all passwords

Passwords can be reset to default values via the RS232 (DTE) Maintenance port

pbxbook.com

Save a copy of the configs and you'll have the licenses.

Also, I suggest you contact an authorized business partner.

https://www.avaya.com/en/partner-locator/

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[VERTROB]

Austin -
Nice tagline.. I think my ex said the same of me at one time (maybe in court perhaps )... Anyhow, I have tried to contact several Avaya partners in my general area (sought out the smaller ones as the large corporations are generally a gateway to voicemail roulette). One that I was able to contact stated that he was unfamiliar with what I was asking for. Most others I called never called back (assuming they are busy now as I am in a large area with lots of systems that are going work from home). So I figured I would post here and ask. I looked at that procedure. I have no problem doing it. Was more concerned about leaving the systems in a unusable state (wiping licensing) as they are still functioning as I write this.. But I was thinking if what you say holds true, I should be fine... I'm usually the type to always have a backup plan is the main reason I posted this. I have had to say the line "Houston, we have a problem" one too many times to count.. But very much appreciate the link for the procedure.

 

[sizbut]

Documentation:

https://support.avaya.com

https://ipofficekb.avaya.com

Stuck in a never ending cycle of file copying.

 

[VERTROB]

I followed these recommendations and was able to access the units. I found they were part of a larger IP office server network. What I find odd is the two smaller ones are only licensed for 20 SIP Trunks each, and the larger one for 24 PRI Channels. Would these have to be re-licensed to be usable or what would the next step be to make these be able to function standalone?

Thanks!