Information MB's no longer accepting transfer

[lvNortel]

We had to STARTUP a MICS 7.0 because we were changing the entire dialing plan and expanding the entire system to add about 30 additional sets by adding new DID numbers and I wanted to start fresh since this system was put in about 10 years ago and I am the new vendor.

Everything went well, PRI codes reentered ok. The only strange thing is that when a I try to transfer a call to an information MB 2601 which is used to provide callers with updated event information each week when I F986 2601 the caller is routed back to the Main Menu of the AA. When I try to dial 2601 from the AA it says "Exiting the system, goodbye". This is a NAM 4.1.

I have set up this type of installation many times in the past but this is the first time I have encountered this problem.

The DID's are 2300 thru 2399

Information and Virtual DN's are 2600-2699

Any idea what is going on?

"A phone is a phone and not a computer workstation".

 

[lvNortel]

P.S. F986 to all other MB with an active DN and set and using a SUBSCRIBER MB works just fine.

"A phone is a phone and not a computer workstation".

 

[cook1082]

Try making a subscriber mb on the 2600 DN's and see if you can transfer to it.

 

[lvNortel]

Thank you. It turns our that they were transferring the callers to the wrong INFORMATION mailbox. It is working correctly now that they have the correct mailbox number.

"A phone is a phone and not a computer workstation".