Info View and session Timeout

[BobMarley]

Environment
2003 Windows Server SP2
Business Objects XI R2 SP2
SQL Server 2005

HI,

I installed all of the BOE servers on two machines. The WCA and .net sdks are installed on a web server that is on W3K SP2.

If I log onto infoview and click on a report I get "Session Expired" right away. The defualt viewer is DHTML

IF I got to preferfences and don't make any changes and clcik ok and go back to the report I can now view it.

If I try to log off I get and error.

Now if I have the viewer on ACtive X I can view the report fine and I can also log off fine.

Anyone now why this is occurring. BO tech support has not been able to resolve this issue for over 3 weeks.

 

[BobMarley]

I also have custom apps that cannot view the reports using the opendocument method.

If I have the programmer change their code to the embedded Crystal Viewer they are able to view the reports using the logon credetials provided to them.

 

[MJRBIM]

Do you have a lot of "Transport errors" in your Application Log on one or both of the servers...?

How do you have the BOE services distributed between the two servers - are they CLUSTERED properly...?

 

[BobMarley]

I get, transport errors on the cache server.

I have the cluster set up properly

Two servers with identical set up clustered using @CLUSTERNAME

I can shut down one set of servers and still log on and vice versa.

thanks in advance

 

[MJRBIM]

The "Session Expired" message usually means that you have lost a TOKEN when handing off the job between servers.

Are you using Fully-Qualified-Domain-Names (FQDN) - and a Domain Account on all the BOE services...?

If you shut-down all the BOE services on the second-server, do your "Session Expired" problems go away..?

 

[BobMarley]

ALl of my servers on both machines are set up to use the same domain account on all services.

IF I shut down all the services on one machine I still get the same error.

The weird thing is that once I am in infoview and click on preference and click ok. I go back out and I can then view the report.

 

[MJRBIM]

And this issue never happens if you use a different viewer - other than DHTML, right?

Does it happen to ALL users?

Does it happen in when viewing/previewing in both InfoView and CMC?

Are you using ENTERPRISE or LDAP/WinAD accounts?

What happens if you create a new "clean" ENTERPRISE account without changing ANY default preferences? Does the error still happen to that new account in InfoView?

Have BOBJ support had you run on a single-server and run a -trace on all services when you trigger the error...?

 

[BobMarley]

This only happens with the DHTML viewer.

It does happen to all users.

I can view in CMC.

Enterprise Authentication

Creating new users still get Session Expired and also the admin account gets the same result.

I enabled trace on Page, Cache, RAS, and CMC. Sent the logs to BO Support. They have been working with me for the past 3 and a half weeks and still do not know why.
They see the error on the log files but they still do not know why.

Thanks for the help.

 

[bTkalternate]

Really strange.
I've had a similar problem with a few clients today.
I'll look in to it more tomorrow and hope to get a fix.

 

[MJRBIM]

OK, I am totally streching now...have you tried it with other browsers to see if it is a cookie or security issue in your browser.

I have clients who have had viewer issues in the past because their workstation settings are centrally-managed/updated.

Settings were mass-changed in IE-6, and InfoView was "flakey" for a while until they undid some of the IE changes.