info on IPCC Enterprise vs. Express Premium

[Manueljung]

We are looking at moving to IPCC for our contact center and are exploring IPCC Enterprise and IPCC Express Premium. Anyone have experiences/opinions on both or either?

What functionality would Enterprise give me that Express can't?

 

[adminto]

Enterprise supports larger scale, multimedia, outbound, etc although it seemed express is catching up.

 

[TheLaw]

Enterprise will give you all kinds of failover and can consist of 6 or more servers. It is for large-scale distributed call centers. IPCC Express Premium will give you all sorts of goodies. You can start with a single server and add more for High Availability or to offload processing of some tasks such as Reporting, Recording, etc. to another server.

Here's the features:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.html