Info Mailbox for Hunt Group overflow

[doughonea]

CICS with CP100

When hunt group 291 doesn't answer, CICS set to forward to CP system extension (235).

I want the call to go to info mailbox set up for ext 291.

Instead the call goes to the general delivery mailbox. I missed a step somewhere. Help?

 

[curlycord]

CICS set to forward to CP system extension"
No such setting, you cannot forward a phone system.


In Hunt Group programming you need to set the Overflow DN to Callpilots DN.

The call will go to General Mailbox if:
-there is no mailbox
-the mailbox # does not match the hunt groups DN
-maybe if it's an Info mailbox

I don't think Info mailbox will work.
If not then a work around would be to create a subscriber mailbox, recorded an Alt Greeting, tell it to not allow messages to be left.

Let us know if Info in fact did not work.

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http://www.curlycord.com

Toronto, Canada

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[doughonea]

I can forward the system in a cardboard box!

Good question about the info mailbox.

Is there another way, besides using an info mailbox, to *prevent* someone from leaving a message? Even with a greeting that says, "DON'T!" they will.

 

[doughonea]

Actually, I just found in the manual that you can say no messages (like you said above) when you choose alternate greeting. Thanks for pointing me in the right direction!