Info archive problem

[OldSkoolSkater]

Hello

Has anybody who uses the archiving tool for Info experienced problems?
The act of deleting instances from the show history list in Info desktop is not reflected in the archive area on the server (file numbers and size does not reduce), so the archive area is growing very large.
Any ideas?

Cheers

Steve

Cheers

Steve - Network Coordinating in the UK

 

[IanWaterman]

Have you looked on the Crystal Decisions Knowledge base

There are two articles there which may help

Trouble shooting Issues with Archiving instances
Article ID c2004986

Steps to clear lost archive instances from Info desktop history
ArticleID c2004843

Just go to

http://www.crysaldecisions.com

click on supportand select knowledge base and just enter the above article numbers.

Hope this helps

Ian Waterman
UK Crystal Reports and Seagate Info Consultant