Infected files left alone???

[musicmad]

Hi,
i'm running symantec anti virus corporate edition, i have configured my security settings if i receive an infected file to first, clean infected file, if this fails the second is to quarantine the infected file, But when i receive a virus the programme states virus "left alone" i've double checked my settings but still the programme states virus "left alone" i did not choose this setting for infected files to be left alone.. why does it not comply with the settings i've made??? this causes a big risk problem for my system can anyone help???

Thanks
Musicmad

 

[jkupski]

It means that the primary and secondary actions both failed. Workaround? Reboot in safe mode and go after the offending files.