Individual users not showing up when created.

[Jean1965]

I have a Shoretel system. I am building new Individual users and they are not showing up in the Individual list. They also do not show up in the System Extensions.
They are using a license and when I build and extension list I can add them to the list but I can not see them in the Individual user lists.

 

[jasonmerchants]

What build are you running, and what version of IE?

Jason
Network Engineer, Cisco, Nortel, ShoreTel

 

[Jean1965]

IE is at 10 and ShoreTel is at 12.3 We tried to change the IE to 8 and we still do not see the users.