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Individual Console Hourly Report Total Time Spent Servicing Calls:

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hardyshook

hardyshook

Technical User
Feb 24, 2011
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With Telephony Manager 3.x for the Individual Console Hourly Report Total Time Spent Servicing Internal & External Calls, the time spent is rather low in most cases. In some cases it will report 1 to 4 calls with 0 time spent. Does anyone know what rounding is being done by the system?

Thank you...
 
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