Individual Console Hourly Report Total Time Spent Servicing Calls:

[hardyshook]

With Telephony Manager 3.x for the Individual Console Hourly Report Total Time Spent Servicing Internal & External Calls, the time spent is rather low in most cases. In some cases it will report 1 to 4 calls with 0 time spent. Does anyone know what rounding is being done by the system?

Thank you...