Increase time to enter Activity Code

[resorttech12]

I had a question from my Call Center Manager as to whether it would be possible to adjust the setting on the time allowed to enter an activity code.

Right now, agents can only enter a code while in the call. Is it possible to adjust this to, say, 10 seconds after the call as well? I have a feeling it won't be possible, and the agents will have to remember to do it in call, but wanted to see if anyone has encountered this before.

SECC 4.2 with CS1KE 4.5, using 3905s.

Let me know if you need more info, and thanks for any help!

mk

 

[sandyml]

No, once the call is over, that's it. It's not really your SECC that is driving that, it is the PBX and call disconnect.

 

[resorttech12]

ok. Thanks, sandy. Figured as much, but thought there might be a chance....

mk

 

[Milesprower]

Correct, no "wrap-up" code capability with Nortel.