Increase # of rings before Night AA

[cztech]

Merlin Messaging 3.0/Magix r3.0 - Using AA 1. With Night Service activated by a button at operator console #10, inbound calls ( coming in over 12 copper lines) go to the Night AA after a minimal number of rings. My client would like a number of stations to ring ~6-7 times before hitting the night AA. Any ideas on how to set this up?

Thanks in advance for any help.

 

[Pepperz]

Instead of assigning the lines to night service, have them assigned to the operator, Ext-10. Set Mailbox 10 as AA#1, and put 10 in voice mail cover group, then it will act like a mailbox with a specified number of rings, and if not answered, then will go to MB 10 which is AA#1.

Pepperz@charter.net

 

[cztech]

Does this eliminate the need for a Night Service button on Ext-10? In otherwords behavior for incoming calls in this scenario would be the same, for day and night.

 

[Pepperz]

Yep, that's the way it sounds like you want it.

Pepperz@charter.net

 

[cztech]

OK. I'm with you so far. What difficulty would I have, with this scenario, in allowing inbound calls that come in after normal business hours to ring about 10 extensions before going to the AA? Wouldn't I need a NS button to accomodate this difference with day behavior. Calls ring just to Ext-10 during day, but this customer wants after-hours calls to ring to extensions (that don't ring in day).