Increase DB level for Analog phones

[kashnortel]

Need help with the DB level of Analog phones.
I have a number of Call centre agents using Analog phones, they have continously complaning of Low Volume levels on all calls....

Can you please tell him how do I amplify the customers Voice?

The outbound trunks are ISDN PRI and have been set for max DB level by the service provider... I tried the digital loss group settings, but am confused do I put in a +ve value to increase DB level or -ve value ??

please help!!!

 

[ii8206]

Try to enable the Off Premises station to y on page 1 of the Analog Extension and make sure the voice mail message night work after changed.

ii8206

 

[orypecos]

There is a way to change the settings for a type of phones but I haven't been able to find it so far. I will continue to look. It seems to me it was something like 'change parameters 2500'

Da-vi'do

P.S. For the best response to a question, please read FAQ222-2244. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u. Please leave a post on how u fixed the problem too.

 

[orypecos]

I have done the command'change terminal-parameters 6400', but I think that is a Avaya command.

 

[kashnortel]

We are using Avaya G3r system.

I have tried "change terminal-par..." but it works only for a few type of phones does not work for 2500.

will changing Off Premises Station to Yes wil help?They are actually very much hanging from the Analog cards of system.

 

[orypecos]

It sounds like that ii8206 (ISP) thinks that it would. I wonder if changing it to a 8101 or some other analog station? Maybe their parameters are different.
Avaya Tier 3 might be able to change the parameters.

 

[orypecos]

Are U using a Avaya phone, and if so which one?

 

[kashnortel]

We are using Dial pads with headsets, they are from Plantonics and GN netcom...

 

[orypecos]

Try a Avaya phone and see if u have the same problem. U might have a compatibility problem.