I have a very annoying problem printing from Outlook. I'm running Outlook 2000 SP-3 and XP SP2.
When printing an HTML email I get a window inside the print dialog box with a scroll list of my printers from which I am to select a target printer. However, when printing a text email there is a drop down list of my printers inside the print dialog box from which I am to select a target printer.
I have no idea why I get different print dialog boxes for HTML and text emails. When printing from most applications I get the drop down list, but some applications give me the scroll box version. As far as I can tell it's always the same within a given application, so Outlook is an exception in that I get both types of print dialog boxes.
The problem arises with my Brother 5170DN which is a duplex printer. On this printer the "first" side of the page should always be the face-down side. So when printing to letterhead you should put the preprinted side face down in the paper tray.
Everything works normally when printing text email -- a one-page email prints on the face-down side whether the duplex option is seleced or not (it is on by default).
The problem arises when printing HTML emails. If I leave the duplex option on, then the printer will start printing on the wrong side of the paper, so a one-page document is on the back of my letterhead! If I turn the duplex option off the email prints correctly, on the right side of my letterhead.
All other applications, whether the dialog box has the scroll list of printers or the drop down list of printers, print correctly. They also print correctly whether the duplex option is on or off. So the problem arises ONLY when printing HTML email in Outlook. That is when the output starts on the wrong side of the page IF the duplex option is selected.
I have deleted OutlPrnt and that did not help (Outlook did not create a new OutlPrnt file).
Any ideas on how to resolve this problem?
Thanks in advance for any help!
When printing an HTML email I get a window inside the print dialog box with a scroll list of my printers from which I am to select a target printer. However, when printing a text email there is a drop down list of my printers inside the print dialog box from which I am to select a target printer.
I have no idea why I get different print dialog boxes for HTML and text emails. When printing from most applications I get the drop down list, but some applications give me the scroll box version. As far as I can tell it's always the same within a given application, so Outlook is an exception in that I get both types of print dialog boxes.
The problem arises with my Brother 5170DN which is a duplex printer. On this printer the "first" side of the page should always be the face-down side. So when printing to letterhead you should put the preprinted side face down in the paper tray.
Everything works normally when printing text email -- a one-page email prints on the face-down side whether the duplex option is seleced or not (it is on by default).
The problem arises when printing HTML emails. If I leave the duplex option on, then the printer will start printing on the wrong side of the paper, so a one-page document is on the back of my letterhead! If I turn the duplex option off the email prints correctly, on the right side of my letterhead.
All other applications, whether the dialog box has the scroll list of printers or the drop down list of printers, print correctly. They also print correctly whether the duplex option is on or off. So the problem arises ONLY when printing HTML email in Outlook. That is when the output starts on the wrong side of the page IF the duplex option is selected.
I have deleted OutlPrnt and that did not help (Outlook did not create a new OutlPrnt file).
Any ideas on how to resolve this problem?
Thanks in advance for any help!
