I need some help identifying what calls are coming into our call center queues. Our call center answers calls for three separates business. Each business needs to maintain anonymity from the other (in other words, we don't want the agent to answer "Thank you for calling ABC company" when the call is actually for XYZ company).
Our current setup is:
Nortel Opt 61c Release 25
Meridian Max V8
Nortel M2008 phones with display
Each company's callers dial a unique 800 number that points to its own DNIS within the PBX. The calls based on the DNIS are routed to the appropriate queue. Is there a way based on DNIS I can have the actual words "ABC Company" come across the display on one phone and "XYZ Company" across another?
Thank You In Advance..........
Our current setup is:
Nortel Opt 61c Release 25
Meridian Max V8
Nortel M2008 phones with display
Each company's callers dial a unique 800 number that points to its own DNIS within the PBX. The calls based on the DNIS are routed to the appropriate queue. Is there a way based on DNIS I can have the actual words "ABC Company" come across the display on one phone and "XYZ Company" across another?
Thank You In Advance..........