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Incomming Call I.D.

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ccastillo

IS-IT--Management
Dec 5, 2001
155
US
I need some help identifying what calls are coming into our call center queues. Our call center answers calls for three separates business. Each business needs to maintain anonymity from the other (in other words, we don't want the agent to answer "Thank you for calling ABC company" when the call is actually for XYZ company).

Our current setup is:

Nortel Opt 61c Release 25
Meridian Max V8
Nortel M2008 phones with display

Each company's callers dial a unique 800 number that points to its own DNIS within the PBX. The calls based on the DNIS are routed to the appropriate queue. Is there a way based on DNIS I can have the actual words "ABC Company" come across the display on one phone and "XYZ Company" across another?

Thank You In Advance..........
 
Yes, In load 95 assign a name dn that your 1800 comes in on. Good Luck
 
LD 49 print your IDC TABLE YOU ARE USING THEN GO TO Ld 95 and add the new name.
OVL000
>ld 49
DGT000

REQ prt
TYPE idc
CUST 0
DCNO 3

DCNO 3
IDGT CDGT
65454 16666

Ld 95

REQ prt
TYPE name
CUST 0
PAGE
DIG
DN
DCNO 3
IDC 65454
IDC 65454
CDGT 16666
NAME ABC COMPANY
XPLN 27
DISPLAY_FMT FIRST,LAST

IDC
 
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