Incoming trunk call recalled

[Billz66]

vMCD 6.0Sp3 with Sip trunks
Incoming call goes to Nupoint Call director , Option 2 is blind transfer to ext 6002

6002 is multicall on a couple of phones

If this does not answer within 125 seconds the call recalls to the Nupoint generic message?

The time is set on the COS of the Trunk , we had it at 15 and call would recall after 15 seconds , now it lasts for 2 minutes 5 ( 125 seconds) .

I have tested with an Indial to an extension and transfer to the same destination - same thing happens ( call recalls to original extension) So this leads me to believe its more due to a trunk call being transferred than due to the Nupoint.

If the same is repeated with an internal call it keeps ringing

Is there a way of stopping the recall ?

I did try setting the Nupoint to transfer to an Acd path with a rad and then Interflow to 6002 but this call still recalled ?

I have a workaround at the moment of 1st alternative on 6002 to an Acd Path and then interflow back to 6002 .

My concern is that the other options on the Nupoint are
- transfer to an acd path and
- dial the extension of the person you want

I havent yet tested these but suspect that they too will recall





If I never did anything I'd never done before , I'd never do anything.....

 

[LoopyLou]

do blanking or putting the unanswered transfer recall time to 0 do anything?

An apple a day keeps the doctor away. Anyone else and you need to throw it harder.

 

[Billz66]

Unfortunately not
Setting the No answer recall timer to 0 makes the call recall immediately , you cannot blank it as it says it is out of range ( range is 0-125).


If I never did anything I'd never done before , I'd never do anything.....