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Incoming SIP problem

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joel2121

Technical User
May 5, 2014
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I have SIP lines between Panasonic TDE 100 and Avaya IP 500V2.
There are interlinked between 2 offices through watchguard BOVPN.

The SIP lines were working fine for around 5 months. Once we restarted the Panasonic PBX the Virtual 16-Channel SIP Trunk Card V-SIPGW16 was showing out of service.
After reconfiguring the same we were finally able to put it to INS state.

Now the problem is I am able to do a call from Panasonic to Avaya
But I am not able to make a call from Avaya to Panasonic
In Avaya System status screenit shows Disconnect from Destination End.

9/1/14 2:34:27 PM-126ms Extension = 141, Switchhook, Status = Off
9/1/14 2:34:27 PM-127ms Call Ref = 177, Originator State = Incoming Alerting, Type = Trunk, Destination State = Alerting, Type = User
9/1/14 2:34:27 PM-138ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 177, Direction = From Switch, From = 452@192.168.1.85, To = 141@192.168.1.85, Response = 200 OK
9/1/14 2:34:29 PM-157ms Line = 17, Channel = 1, SIP Message = Ack, Call Ref = 177, Direction = To Switch, From = 452@192.168.1.85, To = 141@192.168.1.85
9/1/14 2:34:29 PM-159ms Call Ref = 177, Originator State = Connected, Type = Trunk, Destination State = Connected, Type = User
9/1/14 2:34:29 PM-159ms Call Ref = 177, Answered, Extension = 141
9/1/14 2:34:32 PM-705ms Line = 17, Channel = 1, SIP Message = Bye, Call Ref = 177, Direction = To Switch, From = 452@192.168.1.85, To = 141@192.168.1.85
9/1/14 2:34:32 PM-707ms Line = 17, Channel = 1, SIP Message = Response, Call Ref = 177, Direction = From Switch, From = 452@192.168.1.85, To = 141@192.168.1.85, Response = 200 OK
9/1/14 2:34:32 PM-711ms Call Ref = 177, Originator State = Clearing, Type = Trunk, Destination State = Connected, Type = User
9/1/14 2:34:32 PM-711ms Call Ref = 177, Disconnect from Originator End
9/1/14 2:34:36 PM-797ms Call Ref = 180, Short Code Matched = User, 4xx
9/1/14 2:34:36 PM-800ms Call Ref = 180, Originator State = Dialling, Type = User, Destination State = Seized, Type = Target List
9/1/14 2:34:36 PM-806ms Line = 17, Channel = 1, SIP Message = Invite, Call Ref = 180, Direction = From Switch, From = 141@192.168.1.85, To = 452@192.168.1.86
9/1/14 2:34:41 PM-408ms Call Ref = 180, Originator State = Dialling, Type = User, Destination State = Clearing, Type = Trunk
9/1/14 2:34:41 PM-408ms Call Ref = 180, Disconnect from Destination End


Is there any tool for checking system status of panasonic like Avaya system status.
or any help to diagnose where the problem lies in the connection.
 
the tool has a sip log option, once run it will put the file on the sd card, just download it
 
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