Incoming PRI calls forward to external number - TDE100 2

[LSnow01]

Hello all,

I'm trying to set up a new TDE100 w/ PRI trunks to forward their main number to an answering service. If I set the call forwarding using *7102 + 91508XXXXXXX#, I can call the forwarded extension internally, and it rings to the outside number. But if I attempt to call the DID of the forwarded extension, or transfer an outside call to the extension, the call does not go through. (DID calls ring busy, transfers go to voice mail)
I have enabled the FWD to CO feature for the class of service.
If anyone knows what I'm missing here, or a fix, workaround, or just a simpler way to do it, I would greatly appreciate the response.
Thanks!

 

[cwc3]

i see you are in mass !! point did to a icd group and set overflow to your answering service and set overflow timer really low!!

 

[Coastline]

Is the main number always forwarded? Using Night Service to activate forward?

 

[obtsystems]

Is the main number did pointing to a group or the extension you are doing the forward on.

if it is ringing a group you would have to do a group forward *7141(group number i.e 601)9 and phone number and #

 

[LSnow01]

Thanks guys. I had tried both of those methods (group overflow and group forward) and still it wasn't working. I had the carrier (Paetec) do some traces on some test calls and it turns out the carrier was refusing the call from the PBX as a security precaution. Seems I hadn't assigned what they call a Diversion Header (?) for outgoing calls, so the carrier would see it was a redirected call from an incoming trunk and deny the call. Now it works just the way it should. Thanks again!