Incoming over PRI

[phonesanddata]

I have 2 MICS with 6.1 on both sides. I have PRI on both sides. When a call comes in over the PRI and it it hits Line #148 the call rings 2 times, then instead over going to the called person's mailbox, the caller goes to the general mailbox. When I call internally the call goes to the person's mailbox.

I need some ideas.

P&D

 

[senk1s]

check prime set for the target line ...it shd be the set
build a mailbox with hte DNIS #
check redirect DN in the voicemail (assuming u have nam)

 

[phonesanddata]

My prime set ...is the set
Keep in mind when I call internally the calls go to the right mbox. Do you think re-direct may have something to do w it? I doubt it.

 

[senk1s]

what kinda voicemail u have?
there is a redirect setting in voicemail as well as the system - so internal calls alone can work

 

[phonesanddata]

NAM

 

[phonesanddata]

Is there anybody out there that has any ideas regarding this issue. I have doubts whether or not it is a voicemail problem.

P&D

 

[hawks]

Target lines is what you should be using they start at Lines 157.

 

[senk1s]

yep target line 157 is the starting point in MICS6.1

what is hte redirect setting in teh voicemail?

 

[bkrike]

What is your dialing plan- does DN number match sent digits, or are you using 221,222,223.

What is line 148 (like senks and hawks said, target at 157)

 

[PERRYPJ]

CHECK THIS PARAM- REDIRECT DN SHOULD BE OFF

OLD ROLMEN WORKING ON NORTELS

 

[phonesanddata]

Folks I believe I messed up. I am not sure the 2 sites r 6.1. What I do know is the 2 sites have PRI & that the DID with target trk 148 points to the specific extn.

The etn range match the I/C rec'vd digits. The mlbx answers w internal calls.

I am very unclear on the issue w the voicemail that senk1s are saying about redirect. I am not sure this is where the prblm is. How do the voicemail differentiate betw. & outside & inside call?

P&D

 

[phonesanddata]

Hey ORWON,

Thanks for your response. I took the redirection in the capabilities off. Still nothing.

I just would like to make it clear, I do get the general grtg, not the individual's mbx.

P&D

 

[bkrike]

Is it a 4.0 NAM /first time install? Perhaps you need the NAM patch.- That is what they are talking about for redirect- IT IS IN THE NAM, not T&S

 

[phonesanddata]

Not first time install. Re-direct in the NAM? I do not get it.

Does not make any sense whatsoever. I am not with you. Please enlighten me.

 

[MarvO1]

phonesanddata, Also look at the settings for prime set of the actual 23 PRI lines, not just the target lines. This gets overlooked quite a bit.

MarvO said it

 

[phonesanddata]

MarvO,

You r not clr in yr response.

 

[senk1s]

if you are a nortel/norstar vendor ...it should be pretty clr what marvo1 wrote

he says look at the prime set setting for the actual PRI lines either 1 thru 23 or 31 thru 53 ...
they must be None

 

[bkrike]

Yes- all of this has been very clear. It sounds like you need to get a Nortel vendor out there. When I asked about first time install, I was not talking about you, I was asking if the NAM had ever been used before, and if it is a 4.0. There is a redirect problem with 4.0, which has been pointed out several times in this thread.

 

[phonesanddata]

Jsut so you guys know. I found the answer to this prblm. My NAM required a patch. All fixed. Thankx for your probing & ideas.

P&D

 

[bkrike]

that’s the redirect patch- For future reference: all that patch does is change the one setting (redirect) that was nmentioned above .