Incoming Calls restricting calling other pool DNs

[Usmani_kf]

Hi,

We have BCM400 systems, there are 2 pools (A & B) and DNs are assigned to these pools. Both pools are having separate analog trunks with Auto Attendant.

What client want is that if incoming call comes on Pool A, should be able to reach on Pool A DNs, should not be accessible to Pool B DNs.

Pls. support how can i achieve this.


Thanks in advance.

Regards

 

[curlycord]

Under Set programming you can tell it wich pools it has access too.
But what does pools (outbound) have to do with incoming calls?

Do you mean calls in Auto Attendant for company A are not allowed to call company B's DN's and vice versa?
You cannot restrict certian DN's from being called by AA or other sets.

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[Usmani_kf]

Yes, Booth Company A and B are having separate Trunks and any incoming call to Company A should come to Company A DNs only (ie: caller should not dial DNs of Company B)

Pls. advise

Thanks

 

[curlycord]

I already did
"You cannot restrict certian DN's from being called by AA or other sets."

Do people purposely call other DN's?
Ar ethey mis-guided in greeting maybe?

What is the cause for concern?


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[Usmani_kf]

If caller called Company A and dial DN of Company B, for sure it will disturbance to company B. thats why they have separate trunks and not to disturb each other DNs.

I hope my concern is clear.

 

[curlycord]

My question is why are they doing it?

Do you have a greeting that might instruct them to do so or is there a wrong greeting answering one of the lines or is this just the odd call that is miss-dialed?

Maybe a DTMF issue.

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[Usmani_kf]

I think u didn't get my query:

Pool A DN: Pilot No:6692000 AA attendant will play and after that caller will press desired extensions (ONLY 100,101,102) should not
dial 114,115,116 (OR should not accept) this is our client requirement

100
101
102

Pool B DNs: Pilot No:6672121 AA attendant will play and after that caller will press desired extensions (ONLY 114,115,116) should not
dial 100,101,102 (OR should not accept) this is our client requirement

114
115
116

Hope its clear now

 

[curlycord]

No, sorry.
I totaly get what you want but I do not understand what would posses a caller to dial 114 when they should be dialing 100 as an example.
Normaly people call in and are told what to press and they do so or they press 0.

Hang tight, maybe somebody will see what I cannot and will reply soon.

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[cook1082]

Final answer is that's the way it is and you can't stop callers from dialing other extensions from any line being answered by any AA.
Pools are only for outgoing lines..... They have nothing to do with incoming.