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Incoming calls not coming in on other lines

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jim0ne

IS-IT--Management
Aug 25, 2009
10
US
We have 4 POTs and if all lines are busy, the general mailbox would not pick up, so it will keep ringing. But the real problem is if they call line 1 when it is busy, the merlin magix system would not pass it to line 2/3/4 when they are free. Is there anyway to program the system so it will go to an open line so we wouldn't miss a call. Lastly, can this be done with a ETH-18D phone?
 
You are mistaking the capabilities of the Magix with programming the Service Provider takes care of. The Merlin Magix can be programmed to show 4 lines, but it doesn't control the hunt. Your provider sends line 1 to line 2 if busy, etc. If all 4 lines are busy, it has no path to the system and won't be able to access the general mailbox on the system. You state you still get ringing though, so I think your hunt is set-up incorrectly. you need to call your service provider and have them run a report on how each of your lines are programmed.
 
Sorry, but just to clarify... when you say service provider you are talking about verizon? If my hunt is set-up incorrectly, can i possibly resolve that issue myself?
 
Service Provider is Verizon. They and only they can control the hunt sequence. The Magix just puts the lines in the order of the hunt so they ring in properly. You'll need to figure out with Verizon how they have the hunt set-up and correct if needed.
 
You should open a trouble ticket with Verizon for your hunting problem. They can help resolve what lines are in hunting and in what order they hunt.

....JIM....
 
Thanks everyone for the reply. I will give verizon a call later.
 
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