We have a hunt group 450, when users call in and hit 3 on menu tree, it rings to. The group time out is set to 9999 so that way unless someone really wants to wait, they will not get forwarded to voicemail(Not my Idea). Trying to find out how many calls coming in are not answered. Tried setting durration to 0 in custom call report, but that is showing multiple for one call. Also it shows duration of 0 even when a call is answered by someone in the hunt group. Anyone know a way of checking to see missed calls?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Incoming calls not answered
- Thread starter sampko
- Start date
Similar threads
- Locked
- Question
- Locked
- Question