Running avaya ip office 500 v2. I recently had to adjust the incoming call route settings and since then, when an incoming call is transferred to an extension and is not picked up on they are instructed to leave a message but the call hangs up before letting them leave a message. I've checked all the settings I'm familiar with but I cannot figure out what triggered this.
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Incoming calls get hung up on after being prompted to leave a message. VOICEMAIL not working.
- Thread starter Dezner
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Are you using Embedded or Voicemail Pro? Are there leave actions on the mailboxes?
It sounds like there's a recording in front of a Voice Transfer action. I'm making an assumption without looking at the programming. Have you tried following a call from start to finish in system status? Start in manager and check the voicemail destinations?
It sounds like there's a recording in front of a Voice Transfer action. I'm making an assumption without looking at the programming. Have you tried following a call from start to finish in system status? Start in manager and check the voicemail destinations?
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Also, in the voicemail tab of system status, what does the voicemail type actually say?
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