Incoming calls are going to receptionists mailbox instead ccr tree

[AndrewP1234]

When our phone system is called from the outside the voice prompt that is set under custom call routing dosen't kick in, instead calls are going to the voice mailbox of our receptionists phone... any ideas about what the problem might be?

 

[luv2ski]

First are the line set to be answered?
2nd under operator status is answer lines set to yes
3rd if recpt phone is set to fna to vm at x rings the AA/ccr needs to be equal or less rings.Pref less

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"