Incoming Caller ID and DIDs

[JDTurk]

Currently, our phone service provider is sending only the calling number and not the caller name. (I verified this by doing a "list trace tac xxx" on the incoming trunk and seeing "NO-CPName".) A rep from the phone company said that the name portion of caller ID can be turned on but it would require us to set up each of our DIDs in our system. She said we have to be careful because if they start including caller names, and we’re not set up to receive them, we could lose those calls. Does anyone know if this is true? Thank you.




S8730 Processors (Redundncy/Mirror Img)
Aura 5.2 (Communication Manager)
Modular Messaging 5.2

 

[mojoputter]

There are settings in the outgoing trunk group that allows your name and number to be sent out, in the settings below we have only the customers number being displayed.

display trunk-group 1                                           Page   3 of  21
TRUNK FEATURES
          ACA Assignment? n            Measured: none      Wideband Support? n
                                                          Maintenance Tests? y
                               Data Restriction? n     NCA-TSC Trunk Member:
                                      Send Name: n      Send Calling Number: y