Hello,
We have recently switched to a BCM400 3.7 from an Avaya system. When a call comes in, it is picked up by the automated attendant. If the caller dials 0, the call goes to the operator. Sensible so far. The operator has 3 intercom buttons on her phone. What we would like to have happen is if the operator is busy (all 3 lines), forward the call to a hunt group. We also want it to forward the call to the hunt group if she doesn't answer (she might be away from her desk from time to time). However, during the night, when a call comes in, the automated attendant will pick up. If the caller dials 0 at night, we want the call to go to the general delivery mailbox on call pilot. Is there any way to set this inbound call route up?
Thanks for any help you can offer!
We have recently switched to a BCM400 3.7 from an Avaya system. When a call comes in, it is picked up by the automated attendant. If the caller dials 0, the call goes to the operator. Sensible so far. The operator has 3 intercom buttons on her phone. What we would like to have happen is if the operator is busy (all 3 lines), forward the call to a hunt group. We also want it to forward the call to the hunt group if she doesn't answer (she might be away from her desk from time to time). However, during the night, when a call comes in, the automated attendant will pick up. If the caller dials 0 at night, we want the call to go to the general delivery mailbox on call pilot. Is there any way to set this inbound call route up?
Thanks for any help you can offer!
