Incoming Call Route to 2 destinations... 1

[EAdams2009]

Using vers 9.1 btw. I have a 800# in ICR that I am sending to a ext (x23211) which has a 20sec time before it goes to vmail. I have a fallback ext for a group (x22000) without vmail. What I am hoping to accomplish is for the calls to ring the 1st Destination, ring 20 secs, go to the Fallback Ext, ring 20 secs and then get picked up on vmail from the first Destination. I am new to IP Office and wanted to just confirm whether I had it setup correctly OR what I need to do to fix it.

Thanks

 

[TouchToneTommy]

1st destination is a group, yes??

Set 1st destination hunt group overflow to 20 seconds, with 2nd group as overflow destination.
Set 1st destination voicemail time to 40 seconds

Call rings 1st destination for 20 seconds, rings 2nd destination for 20 seconds, covers to 1st destination's voicemail

 

[EAdams2009]

1st Destination is a actual persons extension. Fallback is a group including the guy in the Destination and everyone else in his dept (3-4 people).

 

[TouchToneTommy]

Create a new hunt group. Point the incoming route to the new group. Put the 1st destination's extension number in the group as the only member.

Now do the overflow and voicemail timer as outlined above.

If you have voicemail pro, make a leave action for the new group to go to the mailbox of the 1st destination's extension.

If you have embedded voicemail, make still another group, this time make it sequential. Make a phantom user, and forward it (including hunt group calls) to a short code that does Voicemail Collect to the desired mailbox. Turn the Voicemail OFF for the initial group, and put this 3rd hunt group in as the 2nd overflow destination in the first group.

 

[critchey]

I have seen far to many customers try to do exactly what you are doing in the way you are doing it and it simply will not work. TTT has the exact right way of doing it. Fallback extension is only used if the destination can not be reached(can't even ring the destination not it failed to answer) or in embedded voicemail during the timeout of the AA.

Star to TTT for correct answer.

The truth is just an excuse for lack of imagination.

 

[EAdams2009]

Thanks TTT! Ill set it up like that.