Hi Folks.
Looking for a bit of assistance as I have messed something up on the school telephone system for the main incoming number.
Basically whilst taking the auto attendant off, I deleted the incoming call route for the telephone number by accident rather than the actual time profiles - silly error.
Anyway, I managed to recreate it and got it back up and running again to the point where I know how to add the Auto attendant back in as and when required plus, reception can answer the call
My problem is, if the receptionist is already on a call and a second call comes in, it rings once at the receptionist's phone and second line button just flashes. It doesn't pass on over to the fallback extension which is the reception overflow even though the fallback extension is set for the reception overflow to multiple phones for someone to pick up. As a side, if someone in the back office hears the reception phone ringing, they can pick it up.
Reception have been testing settings with me and they also let the phone ring so that if not answered, it should ring out to the Huntgroup but that isn't happening either
Anyone any idea as to what I've done wrong with the incoming call route?
Looking for a bit of assistance as I have messed something up on the school telephone system for the main incoming number.
Basically whilst taking the auto attendant off, I deleted the incoming call route for the telephone number by accident rather than the actual time profiles - silly error.
Anyway, I managed to recreate it and got it back up and running again to the point where I know how to add the Auto attendant back in as and when required plus, reception can answer the call
My problem is, if the receptionist is already on a call and a second call comes in, it rings once at the receptionist's phone and second line button just flashes. It doesn't pass on over to the fallback extension which is the reception overflow even though the fallback extension is set for the reception overflow to multiple phones for someone to pick up. As a side, if someone in the back office hears the reception phone ringing, they can pick it up.
Reception have been testing settings with me and they also let the phone ring so that if not answered, it should ring out to the Huntgroup but that isn't happening either
Anyone any idea as to what I've done wrong with the incoming call route?