Incoming busy calls

[WendiC]

Hello

I've had many reports and experienced myself and 1 out of every 2 calls to a particular number ring busy.

I've traced the calls and on the busy - I get:
"active trunk-group 2 member 5 cid 0x11c"
"busy trunk-group 2"

On a good call, no busy - the trace reads:
"active trunk-group 2 member 6 cid 0x15e"
"dial 4200"
"term vector 22 cid 0x15e"
etc....continue processing...

trunk members are not busy, not engaged - all free, no errors on list meas, no blockage stats....etc....
Is this a problem with my trunks, or with the vendor?

thanks!
Wendi

 

[dimas]

Hi,
What type of the trunk you have? (analog CO or ISDN)
Some international ISDN calls need to have the first vector step like:
01 wait-time 2 sec hearing ring-back

it force the incoming call become a prior-answer mode ...
If no effect- please come back here

 

[MenaceEnnis]

Hi ,
Presume we're talking outbound ? id so check your with your carrier as it might be a problem in their exchange.
if it is inbound add the ring back line to your vector as posted earlier that will solve it ,
regards

 

[WendiC]

Hi

Thank you very much for your replies. Calls are inbound, I should have clarified. Trunk is a did. The vector had a wait 2 sec hearing silence, so I changed that to ringback.

Also had called the carrier yesterday - have not heard if they found anything on their end yet.

Thanks again for the assistance!