Incoming Analogue line call on hold on ATTN console 2

[aineog1]

Hi,

I have a customer with the below issue

Hardware:
Site 1 is an opt61, x21, cpp4, rls 5, issue 00w
Site 2 is an opt81, x21, cpp4, rls 5, issue 00w
They are networked using MCDN.

Symptoms:
Incoming call on Analogue COT line to ATTN in site 1 needs to be transferred to extn in site 2.
Call is transferred to phone on site 2 but call remains visible on ATTN console.
When I track the call on the console it shows as on hold. ATTN can interrupt the call at any point. Call remains visible on console until one end has hung up.
Incoming calls on PRIs to ATTN in site 1 are transferred successfully to extn in site 2(i.e. does not remain visible on the console)

*********************************************************


I tried outing the analogue lines & configuring them as follows, along with the tracking of the call on the console:

With Supervision, BTID set to 9
REQ: prt
TYPE: cot
TN 12 0 0 0
DATE
PAGE

DES COT
TN 012 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK XCOT
FWTM NO
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 0 1
NITE
SIGL LOP
SUPN YES
AST NO
IAPG 0
SEIZ NO
PPID 0
BTID 9
CLS UNR DIP CND ECD WTA LPR APN THFD BARD SPCD
P10 LOL
TKID
AACR NO
DATE 17 APR 2008
____________________________________________________

With Supervision, PPID set to 4, BTID set to 9
REQ: prt
TYPE: cot
TN 12 0 0 0
DATE
PAGE

DES COT
TN 012 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK XCOT
FWTM NO
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 0 1
NITE
SIGL LOP
SUPN YES
AST NO
IAPG 0
SEIZ NO
PPID 4
BTID 9
CLS UNR DIP CND ECD WTA LPR APN THFD BARD SPCD
P10 LOL
TKID
AACR NO
DATE 17 APR 2008


.trat 0 1

LOOP 0 TERMHOLD TN 012 0 03 12
SRC

ORIG TN 012 0 00 00 COT RMBR 0 1 INCOMING TRUNK CALL
TERM TN 012 0 03 12 0 1 0 ATTN 2250
DIAL DN 9
MAIN_PM ESTD
TALKSLOT ORIG 21 TERM 23
EES_DATA:
NONE
QUEU NONE
CALL ID 0 237


DST

ORIG TN 012 0 03 13 0 1 0 ATTN 2250
TERM TN 028 22 TIE RMBR 28 22 OUTGOING TRUNK CALL
DIAL DN 4481
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 17 TERM 21
EES_DATA:
NONE
QUEU NONE
CALL ID 0 281


HLD

ORIG TN 012 0 00 00 COT RMBR 0 1 INCOMING TRUNK CALL
TERM TN 028 22 TIE RMBR 28 22 OUTGOING TRUNK CALL
DIAL DN 4481
MAIN_PM ESTD
TALKSLOT ORIG 19 TERM 21
EES_DATA:
NONE
QUEU NONE
CALL ID 0 0
_________________________________________________________

Without Supervision

REQ: prt
TYPE: cot
TN 12 0 0 0
DATE
PAGE

DES COT
TN 012 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK XCOT
FWTM NO
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 0 1
NITE
SIGL LOP
SUPN NO
AST NO
IAPG 0
SEIZ NO
PPID 0
BTID 0
CLS UNR DIP CND ECD WTA LPR APN THFD BARD SPCD
P10 LOL
TKID
AACR NO
DATE 17 APR 2008

.trat 0 1

LOOP 1 ACTIVE TN 012 0 03 12
SRC

ORIG TN 012 0 01 02 COT RMBR 0 11 INCOMING TRUNK CALL
TERM TN 012 0 03 12 0 1 1 ATTN 2250
DIAL DN 9
MAIN_PM ESTD
TALKSLOT ORIG 23 TERM 27
EES_DATA:
NONE
QUEU NONE
CALL ID 0 170


DST NIL
HLD NIL

LOOP 0 TERMHOLD TN 012 0 03 12
SRC

ORIG TN 012 0 00 00 COT RMBR 0 1 INCOMING TRUNK CALL
TERM TN 012 0 03 12 0 1 0 ATTN 2250
DIAL DN 9
MAIN_PM ESTD
TALKSLOT ORIG 10 TERM 12
EES_DATA:
NONE
QUEU NONE
CALL ID 0 163


DST

ORIG TN 012 0 03 13 0 1 0 ATTN 2250
TERM TN 028 19 TIE RMBR 28 19 OUTGOING TRUNK CALL
DIAL DN 4481
MAIN_PM DIAL AUX_PM COMPLETE
TALKSLOT ORIG 16 TERM 18
EES_DATA:
NONE
QUEU NONE
CALL ID 0 218


HLD

ORIG TN 012 0 00 00 COT RMBR 0 1 INCOMING TRUNK CALL
TERM TN 028 19 TIE RMBR 28 19 OUTGOING TRUNK CALL
DIAL DN 4481
MAIN_PM ESTD
TALKSLOT ORIG 18 TERM 18
EES_DATA:
NONE
QUEU NONE
CALL ID 0 0

***********************************************************

I cannot find anything on Nortel.com about this.
Any help or ideas would be appreciated as this is impacting the roll out of networked voicemail which is hosted on site 2 and I am all out of ideas.

Thanks

 

[acewarlock]

You have them as LOOP trunks and with SUPV (YES), there isn't any SUPV on LOOP trunks.
you need to get the TELCO to change them to GRD and change them in the PBX to GRD.

Grd trunks don't work well with PBX's as there isn't any SUPV and that is why the ATT doesn't drop out of the Loop, if the ATT did drop out the call would also be dropped.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

ground trunks don't work well with PBX's [\qutoe]

i assume you meant loop trunks.. and your using loop start, pulse (non-dtmf) with trunk hook flash denied... no they will not do a clean transfer...ever

you need grd or wnk, dtmf thfa.. and that requires a change on your switch as well as the provider

john poole
bellsouth business
columbia,sc

 

[acewarlock]

You caught me again JP, Thanks just to early in the Morn, haven't had my 3rd cup of coffee yet.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.