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Inbox view not showing any new mail..
- Thread starter JasonU
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koresnordic
IS-IT--Management
Not sure why it happens, but if you press [shift] & [F9], Notes then re-indexes the inbox and missed messages appear. But check you're not moving them from the inbox by the use of mail rules.
![[pc]](/data/assets/smilies/pc.gif "[pc] [pc]")
Graham
Graham
If Graham's suggestion doesn't work, open the mail file in designer and look at the folders. Make sure that there is only one called ($Inbox). I've seen it where two will show up - one gets the new mail, the other is the one displayed when the user opens their mail file. Weird.
cpw...
Problems cannot be solved at the same
level of awareness that created them.
-- Albert Einstein
cpw...
Problems cannot be solved at the same
level of awareness that created them.
-- Albert Einstein
CrashTestDomino
MIS
In addition, if you don't want your users accidentally (or deliberately) messing with their mailfile design, you can run the Desgin task in a Program document on the server - say, each night.
I have a set of users who are consistently getting excellent mileage out of their Manager access to their mailfiles (which they need for a pilot they're on) so I actually run the Convert task nightly. This tool seems to be better for my purposes as some of these users simply choose new designs rather than editing their own.
Either Domino task should cut down on your support incidents for design problems, though
.
(Beware: if you use the Convert task on a 6.5.x server, check for a spelling/syntax error in the exe at compile time, meaning some of the arguements need to be given without spaces, as follows
load convert -g"English" -u -r mail\*.nsf * <<newtemplate'sfilename>>
The language stipulation is necessary due to another bug I can't remember, which also causes the problem you raised this post about!)
Cheers...
I have a set of users who are consistently getting excellent mileage out of their Manager access to their mailfiles (which they need for a pilot they're on) so I actually run the Convert task nightly. This tool seems to be better for my purposes as some of these users simply choose new designs rather than editing their own.
Either Domino task should cut down on your support incidents for design problems, though
.(Beware: if you use the Convert task on a 6.5.x server, check for a spelling/syntax error in the exe at compile time, meaning some of the arguements need to be given without spaces, as follows
load convert -g"English" -u -r mail\*.nsf * <<newtemplate'sfilename>>
The language stipulation is necessary due to another bug I can't remember, which also causes the problem you raised this post about!)
Cheers...
Don't know if this is still a problem? But here goes..
If your mail file is based on the 6.5.x template, there's a new button in the design. The name of the button is "View Unread". This little button is very nice to have as long as you don't forget to click "View All" after you are done. Because if you do, you won't see any mail in your inbox.
It's very simple but I've seen this problem more than once.
If your mail file is based on the 6.5.x template, there's a new button in the design. The name of the button is "View Unread". This little button is very nice to have as long as you don't forget to click "View All" after you are done. Because if you do, you won't see any mail in your inbox.
It's very simple but I've seen this problem more than once.
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