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Inbound Caller ID not showing, Caller Name is

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SRamjattan

SRamjattan

Vendor
Jul 7, 2010
17
US
I have an Avaya CM 5.2.1 that receives calls over H323 trunk. When an inbound call is ringing into CM, I see the caller ID name but no caller ID number. Provider is definitely sending Caller ID, because when I setup the trunk on an IP office I get caller ID name and number.

Also, from my observation, when tracing the caller ID in IP office, I see the caller ID as +1xxxxxxxxxx@xxx.xxx.xxx. I'm not sure if this is a problem...


14:42:16 Calling party trunk-group 2 member 2 cid 0x139
14:42:16 Calling Number & Name NO-CPNumber ABC Company
14:42:16 active trunk-group 2 member 2 cid 0x139
14:42:16 dial 1390
14:42:16 ring station 1390 cid 0x139
14:42:21 idle trunk-group 2 member 2 cid 0x139
 
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