Inbound Call Ring Cover Timer

[Duffman88]

I am actually an Avaya BP, but my friend just had a Cisco Call Manager installed and is having an issue with inbound calls. Basically if there is no AA/coverage set up for the lines, after 30 seconds the inbound calls go to busy. The only way they worked around this was to have the call go to a VM AA which he doesn't want. He is being told by "everyone" that there is no way to extend the timer past 30 seconds.

This is for a police department so it is very important that the calls ring until answered. Is there any way to extend the coverage/ring timer to allow the lines to just continually ring until the caller hangs up or the call is answered?

I am not sure how the lines are coming in, I am assuming PRI, but I am trying to find out more information from him including the config.

Thank you in advance for your help!

Chris
ACA- Implement IP Office

 

[Duffman88]

I think I may have found the answer. I am assuming they are using a broadcast huntgroup to ring the multiple phones. It looks like the forward no answer timer can be extended to up to 300 seconds and the t301 timer will have to be extended past that to ensure a reorder tone isn't received by the caller.

Is there a maximum value for the T301 timer?

Please correct me if I am looking at this wrong.

Chris
ACA- Implement IP Office

 

[loucanick]

In CUCM, T301 can be set to a max of 900000 msec....