Inacurate reporting by Delta Server?

[roster]

We are running Delat Server Ver 4.0.29. Our marketers swear their call volumes are greater than that being reported. We are using eCas reporting software, they say that they just report what's coming off the Delta Server. Are there known issues and is there a way to verify. I tried looking at the info coming in but it's all greek to me. Thanks, Lisa

 

[cobragb]

Have you compared the raw smdr.csv files to Ecas?

I am using the exact same setup and haven't seen any problems....

 

[roster]

No, I haven't, will the csv be in any coherent format? Also, how will that help if the delta server is not grabbing all calls? I guess that was my question, can the delta server drop calls or not record them? Thanks for your help.

 

[cobragb]

Just import the csv file into a spreadsheet and it should format nicely.

I have not seen any problems with Delta Server dropping calls throughout the past versions. I am currently using version 5.x though.

On the other hand, ECas has known to have issues with IPO and has released new versions recently to resolve them.

 

[MidwestIT]

I am having the exact issue (loosing/not collecting call data) as Roster. Has there been a resolution to the issue. If so, what did you do?

 

[intrigrant]

If the user names have non alphanumeric value then call records can get lost because Deltaserver is quite selective on that.
Latest version of the 4.0 deltaserver is 4.0.41 wich can be found on the CCC 4.0.42 maintenance release.
Here are the fixed issues in DeltaServer:
• Dialed numbers greater then 10 digits, report incorrectly in SMDR.
• Delta Server not showing 5 digit extension numbers in SMDR output of incoming ALOG calls. • SMDR displays incorrect details on a call to a busy extension.
• Account codes are not being registered in the SMDR.
• SMDR listing internal park/ride calls as not Internal.