Inactive Set DN - Need to change back to Active

[cdiross]

Hi,

I have an attendant in the UK whose line seems to have gone into "inactive". How, I don't know? The line has been in use for quite a few months but is now showing in the inactive DN list and is unable to be used.

I connect via TCP/IP into BCM comprehensive unified manager.

I'm in BCM xxx.xx.xx.xxx >Services>Telephony Services>Inactive DN's

How can I get this to be active again?

Thank you all for your help

 

[DigitelD]

Plug the phone in. It is either not plugged in or there is a wiring problem causing the phone to be dead.

SHK Certified (School of Hard Knocks)
NCSS

 

[cdiross]

Hi Digital D,

The attendant is able to make outgoing calls but other attendants are unable to transfer any calls to him. The message display shows "not in service".

 

[DigitelD]

Then the extension has somehow changed. Go to the phone in question and press Feature *0. The display will show <Button Inquiry>. Press the Intercom button and make note of the extension number in the screen.

SHK Certified (School of Hard Knocks)
NCSS

 

[cdiross]

I'll give that a shot. They're all out of the office, (I think it's the end of the day in UK) so I'll have to wait til tomorrow. Thanks for your help!