In Call Status

[monkeybarfan]

On the real-time reports, an team leader has reported an agent having the word "Consultation" in there. (Where it usually says idle, active etc)

Can anyone tell me what that means and what has to happen for that to appear?

 

[KillianK]

What version?

Cheers,

Killian

 

[mattb025]

If I remember right "Consultation" is when a agent is on the phone with a customer, then goes to conference in a third party.
I can not remember is weather or not the status "Consultation" changes when the 3rd party picks up or when the orginal agent hits connect on the phone and all 3 parties are on the line.